"Why aren't our employees motivated to use the new system?" "Why isn't our process working?" "What's the most cost effective solution to our performance issues…?" These and other performance questions are answered through needs assessment. It's how we identify the drivers and solutions to your performance issues.

Events Online has conducted needs assessments for many clients including Union Bank of California, Hewlett-Packard, AirTouch Cellular, SAIC, and others. We use techniques and tools such as focus groups, interviews, online surveys, and data analysis to gather information and make decisions.

Pardee Homes
Pardee Homes hired Events Online to optimize the performance of their Customer Service Representatives. The needs assessment included focus groups, interviews and surveys with employees and customers. The result—we identified the best way for Pardee Homes to achieve their goals.