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"Why
aren't our employees motivated to use the new system?" "Why
isn't our process working?" "What's the most cost effective
solution to our performance issues
?" These and other
performance questions are answered through needs assessment. It's
how we identify the drivers and solutions to your performance issues.
Events Online has conducted needs assessments for
many clients including Union Bank of California, Hewlett-Packard,
AirTouch Cellular, SAIC, and others. We use techniques and tools
such as focus groups, interviews, online surveys, and data analysis
to gather information and make decisions.
Pardee
Homes
Pardee Homes hired Events Online to optimize the performance of
their Customer Service Representatives. The needs assessment included
focus groups, interviews and surveys with employees and customers.
The resultwe identified the best way for Pardee Homes to achieve
their goals.
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